Workplace Integrity Standards

THE MOST IMPORTANT RULE: "RING IT, THEN BRING IT."

Every single item must be entered into the POS system before it is prepared, served, or handed to a customer. No exceptions. No excuses.

Failure to follow "Ring it, THEN bring it" is theft. It will result in immediate termination and possible criminal charges.

A. Monitoring and Accountability

We take workplace integrity seriously. Our restaurant is monitored by cameras and microphones to ensure compliance with all policies.

• Management actively observes and documents employee actions.
• Excuses like "I thought" or "I was going to" are not acceptable.

B. Merchandise and Revenue Protection

WARNING: EMBEZZLEMENT IS A CRIME

The following actions will result in immediate termination and legal action:

1. Failing to ring up sales, even for a single item.
2. Taking inventory or food without paying.
3. Pocketing customer payments instead of entering them into the POS system.
4. Colluding with coworkers to bypass order processing.

Order Taking, Payment, and Merchandise Handling

1. Order Entry and Processing – "Ring it, THEN bring it."

• DO: Enter every item into the POS system before preparing or serving.
• DO NOT: Serve or prepare anything before it appears on the POS/KDS system.
• Even employee meals must be rung up before cooking or serving any items.

2. Dine-In Orders

• Using the handhelds while at the customer is mandatory. Take the handheld device to the table.
• Writing down the order or attempting to remember it and walking to the cashier station to enter it for dine-in orders is not permitted.
• If a customer adds an item, recall the order, add it, and then serve.

3. Carryout Orders

• Orders must be taken at the cashier station or via a handheld device.
• Payment must be collected BEFORE packaging or preparation begins.

3.Phone Orders:

• Phone orders up to $40 are accepted without prepayment.
• Orders exceeding $40 require customers to pay online. Do not take credit card numbers over the phone.
• Instead, to not discourage business, politely explain that for orders over $40, they should come in to the restaurant to place their order, or place the order online at https://gwtogo.com/

4. Voids and Refunds

• Voids require documentation (pink ticket + coworker signature).
• Refunds require manager approval.

5. Short Sales (Theft)

Giving away anything without ringing it up is theft.

• Even a free coffee or fries add up to major losses.
• Unauthorized giveaways = immediate termination.

6. Payment Handling

• CASH: Count aloud, verify the total, and handle correctly. Never pocket cash.
• CREDIT CARDS: Never alter tip amounts or process unauthorized charges.

FINAL REMINDER

If you don’t "Ring it, THEN bring it," you won’t work here.

This is the most important procedure in the restaurant. Learn it. Follow it. No exceptions.